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Goodwill Ambassador

Cyndy D., RN

Ambassador; Cyndy D., RNOffering care, compassion and empathy to others is a calling for me. At work, this care extends to all of the people I encounter, and not just the patients…other nurses, CNA’s, doctors, environmental service workers, therapists, food service, administration…everyone plays an integral part in turning the wheels towards wellness; and everyone deserves the best chance of obtaining their own personal version of that wellness.

I’ve always been an optimistic, positive person at heart, but like everyone, I have had struggles in my life that could have brought me down. Several years ago I had an epiphany and decided that I had used all of my “life stinks” credits. My decision to adopt a daily positive, grateful attitude has significantly changed my life, and enhanced my nursing care and career.

To offer goodwill means to be friendly, helpful, and cooperative in one’s feelings and attitude. Goodwill Ambassadors typically deliver goodwill in order to foster ideals from one group to another. Doing so for Advantage RN is not difficult. The company mission is: Be Excellent to Each Other: Our Customers, Our Employees, Our Communities, Our Families, Ourselves. They don’t just say it, they do it. This was one of the things that drew me to Advantage RN over other travel agencies. Their mission is directly inline with my personal values.

I started working in healthcare 30 years ago as a candy striper at New England Rehab Center in Woburn, MA. When I was 21 I entered into a job training program as a Medical Records Clerk, then was hired as a Medical Secretary at the same home health agency in 1990. It quickly became clear to me, when I talked to patients and their family members on the phone, that I needed to be on the other end of the line giving direct care. I became certified as an EMT and CNA, worked during my college journey, and graduated from the University of Southern Maine with my BSN in 2000. Seven years after taking my first college class, my three children, accompanied by my mother, met me on the stage with my nursing pin during the Convocation Ceremony, graduating Magna Cum Laude and second in my class. Two weeks before I had been invited and was inducted into the Honor Society of Nursing, Sigma Theta Tau International.

Over the course of my extensive healthcare career, I’ve been a staff nurse on a cardiothoracic step-down unit and worked in an administrative capacity with adolescents in residential mental health. I have been on many ambulance calls to a vast array of emergent situations. I have cared for medically dependent, ventilated patients in their homes. Starting out as a CNA in a Skilled Nursing Facility, I came full circle to a travel assignment last Spring as an evening House Supervisor for a 104 bed Skilled Nursing Facility. Twice I have gone to the Dominican Republic with a group nurses and doctors from Maine to offer medical clinics to villages in the northern mountains. I volunteered at Camp Sunshine, a camp for children with life threatening illnesses and their families; going once during Cancer Week, and during Diabetes week the next year. Looking back, it has all been extremely valuable experience. Some might say impressive. But what is it that we do that really makes a difference in the lives of those we work with and care for?

Maya Angelou said, “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” This is what makes a difference. This is how I hope I have made a difference. This is how I will continue to work to make a difference; offering caring, compassion, and empathy to the world, one person at a time. Traveling assignments with Advantage RN allow me, and my wonderful husband, Rick, to explore more of this world, and in doing so, share my gifts and talents I have worked so hard to cultivate, while making an excellent living.

Thank you Advantage RN for recognizing me as a Goodwill Ambassador. And special thanks to my amazing Recruiter, Dwayne Melton, You have made a significant difference in my life.

I will continue to spread the word of Advantage RN: Be Excellent to Each Other. I will follow your lead. I am honored to represent such a superb organization.

Cyndy D., RN